My husband and I visited your dealership while we were in NJ. Since we travel often to NJ, we considered purchasing a VW vehicle in NJ. That would allow us to drive from VT, visit family who live nearby and leave our car for service at the same time. We heard about your dealership from family members and decided to stop in and assess things for ourselves. Spending any time at an auto dealership is something I would much prefer not to do, based on many years of experience in several states. I realize times have changed these last few years due to the economy and customer service has probably improved as a result. However, I don’t think the kind of interaction we had at Three County was something recently implemented. We had the distinct impression that the way we were treated was not novel – that your courteous, well informed staff are used to dealing professionally with prospective customers. We were impressed – impressed enough to send this e-mail. All too often, people are quick to complain, myself included. Seldom, do we take the time to express satisfaction for a job well done. Interacting with Scott Senior explains why this is the norm. We’ve not yet decided what to do about purchasing a new vehicle. Again, the economy factors into our decision, at least until the end of the year. If we decide to go with our plan to buy in NJ, you may be sure we will revisit your dealership. Thank you, unitmom1